Contact information

We’re Here to Help

If you have questions about your order, shipping, returns, or product details, please reach out to us using any of the methods below.

We aim to respond as quickly as possible.

Contact Information

Zaraff

Email:  Support@zaraff.store
Phone: +49 17615723353

Address: Zaraff, Kleiner Biergrund 10, 63065 Offenbach am Main, Germany

Support Hours

Monday to Friday: 9:00 – 17:00 (UTC+1 / CET)
Weekend and public holiday 11:00 - 16:00 

What We Can Help You With

  • Order status & tracking

  • Product questions

  • Return & refund assistance

  • Sizing & material information

  • Payment or checkout issues

  • General support

Response Time

We aim to reply to all emails within 24 hours.
If you contact us by phone and we are unavailable, please leave a message and we will return your call.